Dear Prospective Customer;
I would like to take this opportunity to thank you for your interest in
our company working with you in a repair relationship. I have listed
some things below that may be of interest to you and to better acquaint
you with our equipment and services.
Town & Country Automotive has been in business under the same ownership
and in the same location since 1973.
We are conveniently located at
The shop is equipped with five unibody benches and a laser measuring
system to assure proper chassis and frame alignment within a tolerance
of +-3mm. Wire Feed mig
welders insure quality welds during collision reconstruction. High
amperage Spot welders are also used to provide factory appearance to
welded areas. ICAR
specifications and suggestions are strictly adhered to on all repairs.
We give a lifetime warranty on all workmanship without regard to
mileage. Our refinishing
department includes a state-of-the-art heated downdraft spray booth and
an in-house computer controlled mixing system for Standox paint. Standox
is a top-of-the-line European refinish product and we have been
qualified to issue their lifetime warranty that the customer receives
and covers them anywhere in the world that Standox does business not
just at our facility. A
complete in-house detail department insures that the vehicle is returned
to the customer even cleaner than when we received it.
We also accept just detailing appointments.
The
yard is secured, completely fenced, under video surveillance and we are
in a good neighborhood. The
shop sits on appx. one fenced acre and has easy ingress and egress.
We have been accepted and are now a proud participant in Met Life's CARE
program, Liberty Mutual's TLC program, U.S.A.A.’s “STARS” and Nationwide Insurance’s
“ On your side ” repair programs, which allow customers to deal
directly with our facility and never have to see anyone from their
company. We prepare the
estimates, take digital photos of the damage and transmit these images
electronically to the company.
This is a time saving to the customer and it assures the repair
being made in a manner with which we feel it should be done.
The last year it was done we were picked as the #1 shop in the
state of
We have had the pleasure of being factory approved and certified by
Volvo of North America and have been the official repair facility for
Volvo of
Tampa
since 1980. We are also Mercedes factory trained. References can be
supplied upon request.
Our insurance coverage's are more that adequate to cover the vehicles
left in our care and completed repairs.
We have a very good relationship with our local Enterprise Car Rental
location and have an agreement with them that our customers can do
drop-offs of their rentals at the shop at the close of a repair so they
don’t have to worry about running to the rental company to turn in their
vehicle on an already busy afternoon.
24-hour towing is available for you and we will gladly make
payouts to redeem vehicles from wrecker yards or other shops.
We are willing to have vehicles picked up in any of the 4
counties we serve.
In closing I would like to thank you for the opportunity to do business
with you and would like to be your repair facility of first choice in
this market area. Please
contact me and advise me of any other things we can do or services we
can provide which would be of help or special interest to you.
Sincerely,
L.M.Satcher
President
LMS/lma |