Dear Prospective Customer; 

I would like to take this opportunity to thank you for your interest in our company working with you in a repair relationship. I have listed some things below that may be of interest to you and to better acquaint you with our equipment and services.

Town & Country Automotive has been in business under the same ownership and in the same location since 1973.  We are conveniently located at 5110 George Rd. appx.  ¼ mile west of Tampa International Airport just west of the Veterans Expressway. The Veterans provides easy access to north Hillsborough, Pasco and Hernando Counties.  We are within one mile of Hwy 60, which provides easy access to the Clearwater, St. Petersburg and Gulf Beaches, Pinellas County area.  We are about two miles north of  I -275 which also provides access to Pinellas and the Sunshine Skyway in one direction and  I -4 and Polk County, which includes Lakeland in the other.

The shop is equipped with five unibody benches and a laser measuring system to assure proper chassis and frame alignment within a tolerance of +-3mm.  Wire Feed mig welders insure quality welds during collision reconstruction. High amperage Spot welders are also used to provide factory appearance to welded areas.  ICAR specifications and suggestions are strictly adhered to on all repairs. We give a lifetime warranty on all workmanship without regard to mileage.  Our refinishing department includes a state-of-the-art heated downdraft spray booth and an in-house computer controlled mixing system for Standox paint. Standox is a top-of-the-line European refinish product and we have been qualified to issue their lifetime warranty that the customer receives and covers them anywhere in the world that Standox does business not just at our facility.  A complete in-house detail department insures that the vehicle is returned to the customer even cleaner than when we received it.  We also accept just detailing appointments.

 The yard is secured, completely fenced, under video surveillance and we are in a good neighborhood.  The shop sits on appx. one fenced acre and has easy ingress and egress.

 The office is fully computerized including ADP estimating. ADP Photolink is also used for the digital transmission of photos instantly to our insurance partners., photos can also be sent on the Internet to you or the party of your choice.  Hi-quality digital photos can also be printed and mailed if necessary.  Customers are tracked and archived on an in-house system utilizing Microsoft Access.    We have Bi-lingual capabilities to accommodate our Spanish-speaking customers.  Airport drop- offs and pick-ups are no problem and just a part of customer service.  We have a secured drop box for keys for early morning drop-offs so customers don’t have to wait for us to open if that’s more convenient for them.

We have been accepted and are now a proud participant in Met Life's CARE program, Liberty Mutual's TLC program, U.S.A.A.’s “STARS” and Nationwide Insurance’s  “ On your side ” repair programs, which allow customers to deal directly with our facility and never have to see anyone from their company.  We prepare the estimates, take digital photos of the damage and transmit these images electronically to the company.  This is a time saving to the customer and it assures the repair being made in a manner with which we feel it should be done.  The last year it was done we were picked as the #1 shop in the state of Florida for Nationwide Insurance repairs and customer service and received an award for that achievement. Nationwide and U.S.A.A.  guarantee our work anywhere in the U.S.

We have had the pleasure of being factory approved and certified by Volvo of North America and have been the official repair facility for Volvo of Tampa since 1980. We are also Mercedes factory trained. References can be supplied upon request.

Our insurance coverage's are more that adequate to cover the vehicles left in our care and completed repairs.

We have a very good relationship with our local Enterprise Car Rental location and have an agreement with them that our customers can do drop-offs of their rentals at the shop at the close of a repair so they don’t have to worry about running to the rental company to turn in their vehicle on an already busy afternoon.  24-hour towing is available for you and we will gladly make payouts to redeem vehicles from wrecker yards or other shops.  We are willing to have vehicles picked up in any of the 4 counties we serve. 

In closing I would like to thank you for the opportunity to do business with you and would like to be your repair facility of first choice in this market area.  Please contact me and advise me of any other things we can do or services we can provide which would be of help or special interest to you.

Sincerely,

L.M.Satcher

President

LMS/lma